Refund Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

1. Overview

Flight Booking Service, Registration No: 18966944, is committed to customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued for services purchased through our platform at airlinesreservations.live.

As a booking service intermediary, our refund policy operates in conjunction with the cancellation and refund policies of airlines and other service providers. The final refund eligibility and amount may depend on multiple factors including airline policies, fare rules, and timing of cancellation.

2. Service Fee Refunds

2.1 Refundable Service Fees

Our service fees may be eligible for partial or full refund under the following circumstances:

• Booking Errors: If we make an error in processing your booking, full service fees will be refunded
• Service Failure: If we fail to deliver the agreed-upon service, service fees will be refunded
• Cancellation within 24 Hours: Full refund of service fees if cancelled within 24 hours of booking, provided the booking was made at least 7 days before departure

2.2 Non-Refundable Service Fees

Service fees are generally non-refundable in the following cases:

• Cancellations made more than 24 hours after booking
• Changes to booking preferences after confirmation
• User-initiated cancellations due to personal reasons
• No-shows or missed flights
• Cancellations made within 7 days of departure

3. Airline Ticket Refunds

Refunds for airline tickets are subject to the policies of the operating airline and the fare rules associated with your ticket. We act as an intermediary and will assist with refund requests, but the final decision rests with the airline.

3.1 Refundable Tickets

If you purchased a refundable ticket:

• Refunds are processed according to the airline's refund policy
• Cancellation must be requested before the scheduled departure
• Airline cancellation fees may apply
• Processing time depends on the airline (typically 7-30 business days)
• Refunds are issued to the original payment method

3.2 Non-Refundable Tickets

Non-refundable tickets generally do not qualify for refunds except in the following circumstances:

• Flight cancellation by the airline
• Significant schedule changes initiated by the airline
• Death or serious illness of passenger or immediate family member (with documentation)
• Other circumstances covered under airline-specific policies

In some cases, credit toward future travel may be available instead of a refund.

4. Refund Timeframes

Refund processing times vary depending on the type of refund:

Note: Processing times begin after the refund request is approved. The actual time for funds to appear in your account may vary depending on your financial institution.

5. 24-Hour Cancellation Policy

In compliance with U.S. Department of Transportation regulations, we offer a 24-hour cancellation policy:

• Applies to bookings made at least 7 days before scheduled departure
• Full refund of service fees if cancelled within 24 hours of booking
• Airline ticket refund subject to airline's 24-hour policy
• Cancellation request must be submitted through our customer service
• Refund processed within 7 business days

6. Special Circumstances

6.1 Medical Emergencies

In case of medical emergencies affecting the passenger or immediate family member:

• Documentation from a licensed physician is required
• Refund eligibility depends on airline policy and fare rules
• We will advocate on your behalf with the airline
• Travel insurance may provide additional coverage

6.2 Death of Passenger or Family Member

In the event of death of the passenger or an immediate family member:

• Official death certificate must be provided
• Most airlines provide waivers for cancellation fees in these circumstances
• Unused ticket value may be refunded or credited
• Documentation must be submitted within specified timeframes

6.3 Military Orders

Active military personnel with unexpected deployment or transfer orders:

• Copy of military orders required
• Many airlines offer special consideration for military personnel
• Fare rules may be waived depending on the airline

7. Partial Refunds

Partial refunds may be issued when:

• Only a portion of the booking is cancelled (e.g., one passenger from a group)
• Service was partially delivered before cancellation
• Airline provides partial credit or refund
• Applicable taxes and fees are refundable while base fare is not

8. Refund Request Process

Step 1: Contact Customer Service

To request a refund:

• Email: info@airlinesreservations.live
• Phone: +1 219 788 7995
• Include booking confirmation number and reason for refund request
• Provide any required documentation

Step 2: Review and Assessment

Our team will:

• Review your refund request within 2-3 business days
• Verify eligibility based on our policy and airline policies
• Contact the airline if necessary
• Inform you of the refund decision and expected timeline

Step 3: Processing

Once approved:

• Refund is processed according to the applicable timeline
• You will receive confirmation once processing is complete
• Funds are returned to the original payment method

9. Non-Refundable Services

The following are generally non-refundable:

• Promotional or discounted bookings (unless otherwise stated)
• Last-minute flight deals
• Special offer packages
• Services fully rendered before cancellation request
• Third-party add-ons (travel insurance, car rentals, hotels) governed by provider policies

10. Airline-Initiated Changes and Cancellations

If the airline cancels your flight or makes significant schedule changes:

• You are typically entitled to a full refund, including service fees
• Alternative travel options may be offered by the airline
• We will assist in obtaining refunds or rebooking
• Refund processing time depends on airline response

11. Force Majeure

In cases of force majeure events (natural disasters, pandemics, terrorism, government restrictions):

• Refund policies may be modified based on circumstances
• Airline policies take precedence for ticket refunds
• Travel credits may be offered instead of refunds
• We will work with airlines to explore available options
• Service fees may be refunded on a case-by-case basis

12. Refund Method

Refunds are issued using the following methods:

• Original Payment Method: Refunds are returned to the original credit/debit card or payment account used for purchase
• Travel Credit: In some cases, airlines may issue travel credit instead of monetary refunds
• Check: In rare cases where original payment method is unavailable, refunds may be issued by check

We cannot process refunds to a different payment method than was originally used.

13. Disputes and Appeals

If you disagree with a refund decision:

• You may appeal by providing additional documentation or information
• Appeals are reviewed within 5-7 business days
• Final decisions rest with airline policies for ticket refunds
• You may contact your credit card company to dispute charges if you believe the decision is incorrect

14. Travel Insurance

We strongly recommend purchasing travel insurance for protection against unforeseen circumstances:

• Travel insurance may cover cancellations due to illness, emergency, or other covered reasons
• Insurance policies have their own terms and conditions
• Claims must be filed directly with the insurance provider
• We can provide documentation to support your insurance claim

15. Exclusions and Limitations

This Refund Policy does not cover:

• Services purchased from third parties not affiliated with Flight Booking Service
• Refunds for bookings made through other travel agencies
• Compensation for consequential damages (missed connections, hotel stays, etc.)
• Lost opportunity or personal expenses related to cancelled travel
• Services where specific "no refund" terms were agreed upon at booking

16. Chargeback Policy

Regarding credit card chargebacks:

• Please contact us before initiating a chargeback
• We are committed to resolving disputes directly
• Chargebacks may result in account suspension
• Evidence of service delivery and policy compliance will be provided to card issuers
• Resolved chargebacks may be followed by account reinstatement

17. Changes to This Policy

We reserve the right to modify this Refund Policy at any time:

• Changes will be posted on our website with an updated effective date
• Material changes will be communicated via email to registered users
• Continued use of the Service after changes constitutes acceptance
• Refund requests are governed by the policy in effect at the time of booking

18. Contact Information

19. Customer Responsibilities

To facilitate refund processing, customers are responsible for:

• Submitting refund requests in a timely manner
• Providing accurate and complete information
• Submitting required documentation promptly
• Responding to requests for additional information
• Understanding airline-specific policies before booking
• Reading and accepting fare rules at the time of purchase

20. Acknowledgment

By making a purchase through Flight Booking Service, you acknowledge that you have read, understood, and agree to this Refund Policy. You also acknowledge that refunds are subject to multiple factors including airline policies, fare rules, and timing of cancellation requests.